Powerark Solar is one of the top 5 solar distributors in Australia. Our market covers the entire country and parts of other South East Asian. We are headquartered in Melbourne with four other branches across 4 states (WA, NSW, QLD, SA). Our main business to distribute a range of products from Panels to electrical components for our customers in residential and commercial sector.

我们是澳洲排名前五的太阳能产品供应商之一。产品包括太阳能组件，逆变器，支架系统以及各类配套电器配件等。市场覆盖全澳洲，乃至部分东南亚地区。总部位于墨尔本，目前拥有包括悉尼，阿德莱德，布里斯班，珀斯在内的四个分支机构、六个仓库。 公司为澳洲注册正规公司，立足政府支持的清洁能源行业，发展迅速，市场前景良好。公司团队年轻，有朝气，团结，高效率，工作氛围良好！

About the Role

This is an Entry Level role!! We are looking for an experienced customer service to join our team and drive business outcomes. This is not only a job, but also a career.

Your key account abilities include the following areas:

–Customers Sales Order Process (from PO to after-sales), take orders from customers/sales rep via phone, emails or other means and create orders in system and check details with customers/ sales rep
–First Point of Contact for daily orders
–Understand the current and incoming stock levels to manage customer expectations
–Credit card payment process/record/filing
–Liaise with internal department to ensure a smoother sales procedures and customer experience.
–Notify the Account managers and the customer with the correct sales process
–Educate the customers about the sales process to ensure the orders are processed in a timely manner
–Release the stock upon payment/ credit terms and ask for payment if needed
–Ensure the invoice as sent to customers from our system
–End of Month customer report sales & Account activity
–Identify any potential sales opportunities
–Communicate with the reverent account manager with the sales opportunities
–Successfully deliver the orders within the right time frame and right place
–Escalate issues to the managers if the order cannot be fulfilled
–Communicate with customers with the issues on the order
–Problem solving if some unexpected happened with the orders
–General Office experience – must be computer literate
–Any other job as advised by manager

To be successful in this role you will have:

–Visa (Full working rights in AU, at least 2 years valid)
–Good time management, multitasking and organisational skills
–Strong interest in customer service skills
–Solid work ethic with an ability to work in a fast-paced environment
–Excellent computer skills, specifically Microsoft office package (Word & Excel)
–Excellent attention to detail
–Language: Professional working proficiency in English/ Mandarin is a big BONUS!!

How to apply
Please send your resume to our email address

We want you!!!!!